With over a decade of experience in Customer Success, I’ve made it my mission to help startup founders and aspiring CSMs build unshakable CS strategies that drive growth. From aligning cross-functional teams to delivering measurable results in retention and expansion, I bring a practical, no-nonsense approach to scaling CS operations. As a CS community builder (CS Connect) and thought leader, I’m passionate about empowering the next generation of CS leaders to embrace bold, data-driven strategies that move beyond survival mode and into growth and impact. Customer Success is no longer just about support—it’s a growth engine. And, I believe 2025 is the year CS steps into the spotlight. I’m here to help build the CS leaders of tomorrow, armed with data, strategy, and a bold, unapologetic approach. If you’re ready to stop surviving and start thriving, let’s make it happen.
Expect a power-packed agenda focused on helping you level up your Customer Success strategy. We’ve got something for everyone—from practical workshops on retention, expansion, and data-driven decision-making, to strategic insights on building scalable CS operations and improving executive presence. You’ll also dive into cutting-edge topics like AI in CS, community-led growth, and leadership development. Every session is designed to give you tangible takeaways that you can start applying in your organization tomorrow.
The Customer Success track is designed for individual contributors and leaders ready to stop playing defence and take bold steps toward driving real impact in 2025. Whether you’re a hands-on CSM or a CS leader looking to scale your team, this track is packed with actionable insights. It’s especially valuable for those eager to advance into leadership roles or refine their existing leadership skills. If you’re ready to stop surviving and start thriving in CS, this track is for you.
We’re bringing together top CS leaders and practitioners from across the industry to share their hard-won insights, real-world challenges, and concrete solutions. This isn’t just about talking theory—it’s about giving you the tools to make a direct impact. Plus, it’s the largest in-person Customer Success gathering of the year in Berlin! Don’t miss your chance to network, exchange ideas, and walk away with strategies that will help you drive growth, reduce churn, and lead your team to success in 2025.
